VivaGifts (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web applications, including integrated WhatsApp and Instagram messaging features.
2. Information We Collect
a. Account Information We collect basic information such as your name, email address, and profile picture when you sign up or use our services.
b. Messaging Data When you use our app to send or receive messages via WhatsApp or Instagram, we collect and store:
Message content
Media files (images, videos, audio, documents)
Timestamps and metadata (e.g., sender, recipient, delivery status)
c. Order and Support Data We may collect and display order information, chat notes, and saved replies for customer service purposes.
d. Device and Usage Data We may collect technical information such as device type, operating system, app version, and usage logs to improve service quality.
3. How We Use Your Information
To provide and maintain our messaging, chat, and order management services
To enable customer support and communication via WhatsApp and Instagram
To display and manage your orders, notes, and saved replies
To offer AI-powered message suggestions, summaries, and reply enhancements
To comply with applicable laws and platform policies
4. How We Share Your Information
Third-Party Platforms: We share necessary data with WhatsApp, Instagram (Meta Platforms), and WooCommerce/WordPress APIs for messaging and order features.
Service Providers: We may use third-party vendors for cloud storage, hosting, analytics, and AI services (such as OpenAI).
Legal Requirements: We may disclose your information if required by law or to protect our rights.
5. Data Security
We use industry-standard measures to safeguard your data, including secure servers, encryption (HTTPS), access controls, and regular security reviews.
6. Data Retention
We retain your data only as long as necessary for service provision, compliance, or as required by law. You may request deletion of your account or data at any time by contacting us.
7. Children’s Privacy
Our services are not intended for use by children under 13. We do not knowingly collect data from children.
8. Your Choices
You can access, update, or delete your information by contacting support.
You may opt out of certain features by adjusting your app settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date”.
